This Support Policy explains how to get help with Fire Studio apps and games and what you can expect from us.
1. How to get support
- Email: fire.studio22@gmail.com
- Bug reports: please include your device model, Android version, and the app version (found in the app’s Settings → About).
2. Response times
We are an independent studio and handle support directly. Our targets:
| Request type | First response | Resolution target |
|---|---|---|
| Critical (app crash, data loss) | 2 business days | As soon as possible |
| Bug report | 5 business days | Next scheduled release |
| Feature request | 10 business days | Evaluated for the roadmap |
| General question | 5 business days | — |
These are goals, not guarantees. Business days are Monday–Friday, excluding public holidays.
3. What we support
- Installation and update issues from Google Play
- Bugs and crashes in current app versions
- Questions about features, privacy, and data
- Guidance on account/data deletion
4. What falls outside support
- Devices below the app’s minimum Android version (see each app’s store listing)
- Modified, rooted, or sideloaded builds where the issue cannot be reproduced on a standard device
- Third-party services (Google Play billing disputes are handled by Google)
5. App lifecycle
We aim to support each released app with bug fixes and compatibility updates for as long as it remains available on Google Play. If we ever retire an app, we will announce it in the app where feasible.
6. Feedback
Feature ideas are genuinely welcome and shape our roadmap. Sending a suggestion does not create any obligation on our part, and we may implement similar ideas without compensation.